Delivery & Returns

Delivery & Returns

FAQs

  • New Zealand delivery address: All New Zealand orders are fully tracked and incur a flat fee of NZ$7.50, including rural delivery and PO Box drop offs. Freight is $5.00 for all orders NZ$79.00 and above within New Zealand*

    New Zealand Click n Collect: Free pick up from any of the Health 2000 stores up and down New Zealand.

    *Rural Delivery Orders cannot be tracked once with the Rural Delivery Driver. For international orders outside of New Zealand, shipping fees will vary based on the number of items in your order. 

  • We do everything we can to avoid using plastics in any of our shipping.

    If the products are ‘bagged’ we use compostable bags, and wrap sensitive products in recycled perforated paper wrap (not bubble wrap).

    Boxed items get sent in recyclable cardboard boxes made from sustainable forests, and for packing we use corn pop starch that is biodegradable and breaks down to nothing in water (in fact it is edible, though we don’t recommend it!).

    Health 2000 is always looking for way to improve themselves to reduce their environmental impact. 

  • Please allow three working days for your order to be processed by our webstore team. 

    For New Zealand orders, delivery time usually takes 1-3 working days. Please allow an extra day for rural deliveries as our estimate for these is 2-4 working days.

    For orders to Australia, shipping generally takes 5-7 working days.

    For orders outside New Zealand and Australia, please allow 2-4 weeks for delivery.

    While we always endeavour to have all products in stock, occasionally a product might be out of stock. If this is the case, you will receive an email on the next working day to advise you that an additional three to five days will be required prior to the dispatch of your order.

  • Once your order has been dispatched you should receive a confirmation email from our courier/shipping company with a tracking number for your parcel.
  • We try to refrain from sending part orders.  However, if your order is being delayed through some products being available right away, upon your request, we may split your order to send. Please note, that this incurs an additional $5.00 freight charge. If you have paid by credit card or payment gateway, you will be re-charged this $5.00. If you have paid via direct debit, you will need to pay the addition and for it to be reconciled before the part shipment can be made. 

  • Yes, we can ship worldwide. Simply place your order and select your country of destination.

    Orders outside New Zealand and Australia are not tracked. We accept no liability for any orders lost in transit. We are not liable for any taxes or charges that an order may incur upon arriving in a foreign country. Please check your local tariffs and customs charges. Shipping times vary between two and four weeks, depending on the destination.

    *NB Any 'Freight Free' options, including order value thresholds or Freight Free Promotions do not include orders outside of New Zealand. 

  • Due to a change in MPI regulation, we cannot send Manuka Honey products overseas. For further details please refer to the MPI website here

     

  • Health 2000 may cancel orders that go over the weight threshold for international shipping. It is recommended that customers do not order bulk powder products, least be disappointed with their order being refunded.

    UPDATE: LITTLE OAK GOAT FORMULA

    We will not send Little Oak baby formula to certain countries due to pending local laws surrounding the consumption approval. Please do not order or your order will be cancelled and refunded. For updates on local approval please refer to the Little Oak website https://thelittleoakcompany.com.au/ 

  • If you’re placing an order for delivery outside New Zealand, please be aware that customs and import regulations vary between countries.

    It’s your responsibility to ensure that any items you order are not prohibited or restricted within your delivery country. We accept no responsibility for the refund or replacement of any items or costs related to, or resulting from, the importation or confiscation of any goods by your country’s customs or government body.

    If your order is returned to us by your country’s import authorities in resalable condition, we will refund you the value of the order, less any postage costs incurred by us, once we’ve received it.

  • For orders to New Zealand and Australia, you’ll receive an email with a link to track your order after it is dispatched. We cannot track international orders.

  • Yes we do offer samples on occasion. However as the samples are termed Free Samples, and occasionally we run out. We may try to provide a similar sample, but we are under no obligation to offer free samples. If this is not suitable then we suggest not to select any of the free samples, as to then not be disappointed. 

    If the product is defined as a 'sample' then it is not a full sized product unless categorically stated as a full product. Also, please note the size of the samples, as sometimes an actual sample image may not be available.  

  • In the unlikely event that your order does not reach you within the expected delivery timeframe, please let us know within seven days of your order’s dispatch (if you live in New Zealand) or within four weeks of your order’s dispatch (if you live outside New Zealand).

    Please note: We will not be liable for any loss should you fail to contact us outside of 30 days from the dispatch date.

  • While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we’ll send you a replacement product as quickly as possible. It’s helpful if you provide photos of the damaged product so we can see where the damage occurred. If the product is not suitable for use due to a manufacturing or packaging fault out of our control, we may ask for the sample back, at our cost to provide details to the supplier. 

  • Unless stated, the expected Best Before date you will receive on products will be enough to cover twice the standard dosage. For example if the product contains 60 Units and the recommended dosage is 2 units per day, then the limit of best before is 60 days, or if a product has 500gms and the recommended dose is 30gms per day, then the expected limit for the best before is 33 days. This best before is limited to per unit. This means if an order contains 3 units, the recommended dosage limit is per unit individually, not per order. 

    However, when product is close to being dated we will often offer these as Clearance Stock. Clearance Items are for online order only, and are not available with any Click n Collect orders, and are not refundable. 

  • In New Zealand, your order will be delivered by NZ Post. If you prefer your item to be left with no signature if you’re not home, please tick the Authority to Leave box when entering your address details, and also include any delivery instructions. 

    In Australia, your order will be delivered by Auspost.

    Outside New Zealand and Australia, your order will be handled by your local carrier.

  • Yes we can deliver to PO Boxes and Private Bags

  • Please ensure your delivery details are correct. Health 2000 cannot take any responsibility for orders delivered to the incorrect address due to an error in the delivery details.

    If you have any special delivery instructions for your order or for more information, please contact us at webstore@health2000.co.nz

  • Yes. If, for some reason, you've changed your mind, you can return the product for a full refund, as long as the product is in a saleable condition, IE unopened. It is up to the customer to read the ingredient listings, as the information provided may be lacking from the supplier. 
  • Contact us at customerservices@health2000.co.nz and request a refund. The limit is 30 days after purchase and the product must be in resalable condition. If returning a Click n Collect item, the refund will be taken against your form of payment (eg Credit Card). No cash will be given