Frequently asked questions


Why should I shop with Health 2000?
Health 2000 offers health products from reputable brands and suppliers such as Amazonia, Balance, Blackmores, Biotrace, Clinicians, Comvita, Dolphin Clinic, Gaspari, GO Healthy, Good Health, Greenridge, Horleys, Lifestream, MICROgenics, Musashi, Muscletech, Mutant, Nature’s Own, Nature’s Way, Naturo Pharm, NFS, Nordic Naturals, Nutra-Life, ProActive Nutrition, Radiance, Red 8, Red Seal, Source Naturals, Swisse, Thompson’s, Thursday Plantation, TJ Clark, Topmark Nutrition, Weleda, and skincare from Trilogy, Antipodes, Living Nature, The Herb Farm and Sukin.

How long should my order take to be delivered and how much does delivery cost?
Please see the shipping and delivery page.
 
Can I use my loyalty card online? 
Yes, definitely! Once you place an order, please email info@health2000.co.nz with your order number and card number, and we'll add the points from that purchase to your card.

If a product that I want is not on your site, can you stock this product?
We are continually adding  more products to our website. If there is a product you are interested in but cannot find please contact us as we have 73 stores throughout NZ and may be able to supply the product directly from one of our stores.

Can you give medical advice?
We are not able to give medical advice and feel 'remote diagnosis' is not a good idea. All our store staff are available to help with product-related queries in order to give you the best solution for your requirements.  However, if you send us a question to our naturopath via naturopath@health2000.co.nz we can give you general product related advice which may include recommending a visit to your local store for more detailed help.

How do I find out the ingredients of a product?
Please click on the “Ingredients” tab when you are viewing a product for the list of ingredients. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients  listing to match the product labels where possible.

If you have a sensitivity to any common inactive ingredients used  in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to your ordering to double check for you.

How do I stay informed about new products and special offers?
When you register with us there is an option for you to consent to receive e-newsletter updates from us.  Alternatively you can request an e-newsletter by entering your email address in the appropriate box at  bottom of any page of the website. We currently send out a weekly e-newsletter which will keep you informed on deals and new products. We also have a Facebook page. www.facebook.com/Health2000Group.

Who are your suppliers?
We stock a wide range of quality supplement and natural skin care brands together with some specialty products only available in NZ via Health 2000+ Ltd.

Can I review your products?
Product reviews can be completed on the product page and we welcome you to review any of the products on our website. Please click on the review message under the product image.

How can I contact you?
You can contact us here with any queries relating to our website.

Can I add to an order online I have already completed?
Provided we haven’t shipped your order yet, we can add additional products to your package; however, you will be charged separately for the additional items.

Can I cancel my online order?
Provided we haven’t shipped your order yet we can cancel it. If you wish to cancel your order, please ring or email us with your order number as soon as possible.

How do I change my online password?
Begin to login and enter your username but leave the password box blank and click on “Forgotten Password” and you will be emailed a link to enter a new password.

What payment options are there?
The credit cards we accept are American Express, Visa and MasterCard. You can also pay via direct debit. Simple place an order and select the direct debit payment method and complete the order. An invoice will be generated and sent to your email address with our bank details, which allows you to debit the invoice total into our account. We reconcile payments every week day morning and send goods as soon as the payment and order have cleared. 

How can I pay with a credit card other than Visa or Mastercard?
Yes, we have just installed American Express as another payment option. 

When is my credit card charged?
Your credit card is charged at the point of ordering at the checkout. You will be advised if your payment was successfully processed.

Can I order online and collect my order from my local store?
Yes you can – please see our click and collect page for more information.

 

Where are the orders sent from? 

All orders are sent from our Support Office in Hamilton, New Zealand. We work with our stores to ensure we provide the best delivery, so there may be times when a product is dispatched from one of our stores.

Can I return a product bought online?
If you do wish to return a product, you can return it to our dispatch for a full credit, provided the product is in a condition suitable for resale. Please email us for any return details at info@health2000.co.nz.

Are your online store prices the same as in your retail shops?
In most cases, we try to keep our prices consistent across our stores and online shop. Most specials will also be the same; however, there may be some promotions which are exclusive to either the online shop, or in our retail stores. 

Can I have my order sent to my place of work?
Yes, your  products can be delivered to the place most convenient to  you. When you register or place an order you are able to enter the delivery details which can be different to your contact details. We recommend delivery to workplaces if no one will be at home during the day as all orders require a signature. 

Can I use a gift voucher from your retail store online?
Unfortunately this service is not currently available.