Frequently asked questions

  

About Health 2000 & general queries | Online orders

 

About Health 2000 & general queries

Why should you shop with Health 2000?

 First and foremost, we believe that your health is your most important asset, and we are here to help you be the healthiest you. At Health 2000 we take pride in knowing that we are helping our customers to live a happier, healthier life. We offer a wide range of natural health products to support many health requirements and concerns from well-known and reputable brands and suppliers.

Does Health 2000 have a rewards programme?

 We sure do! For more information about our rewards programme please visit our rewards page. You should soon be able to sign up to this online however, in the meantime, you can sign up via email or in-store.

Where is Health 2000 located?

We have 69 stores nationwide. Find your local store by heading to our store locations page
Our Support Office and Warehouse are in the heart of the mighty Waikato in Hamilton. 

Can you give medical advice?

No. While our staff can assist with product related queries and general health questions and concerns, we are unable to provide you with medical advice. Medical advice should only be sought from your medical or healthcare practitioner. 

Do you offer special deals and offers?

 Absolutely! Alongside our everyday exclusive deals and sizes, we offer monthly deals. If you’d like to see this month’s deals head over to our specials page or see our monthly magazine.

How do I stay informed about your monthly specials?
 
You can sign up to our e-newsletters at any time by entering your email address in the box at the bottom of all of our web-pages and selecting “yes, sign me up!”.

 

Which brands do you stock?

 Health 2000 stocks products from a wide range of brands within the natural health industry. We also stock a range of brands that are only available to buy in New Zealand through Health 2000. These include:

  • HealthZone
  • Lighthouse
  • GO LIFE.

How can I contact Health 2000?

 If you are looking to contact a specific store, please contact the store directly via the details at our store locations page. Alternatively, you can contact our support office via our ‘contact us’ form. 

Online orders

Are the stock levels on your webstore live?

 Unfortunately the stock levels on our website are not live due to the speed at which stock moves in and out of our webstore. Due to the popularity of certain products at certain periods in time this does sometimes result in a short delay on the dispatch of orders that contain these items. In any cases where there is cause for delay our team should be in contact with you to let you know about this.

Can I use my rewards card online?

 Yes. When shopping with us online, you will automatically receive the points if your online and rewards accounts are connected. Otherwise, you can enter your card number at the checkout stage, or email info@health2000.co.nz with your order number and card number to add the points later.

Where can I find a full list of product ingredients?

 An ingredient list is available to view under the product information listed on each product page. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients list to match the product labels where possible.

If you have a sensitivity to any common inactive ingredients used in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to ordering to double check whether the ingredients in the associated products may be suitable for you.

How do I review your products?

 Product reviews can be completed on the associated product page. We welcome you to review any of the products on our website at any time. Please click on the review message under the product image.

How do I make changes to an online order that I have already completed?

 Please contact us if you wish to make any changes to an online order that you have already placed.

Can I cancel my online order?

 Provided we haven’t shipped your order yet, we can cancel it upon your request. If you wish to cancel your order, please ring or email us with your order number as soon as possible.

How do I change my online password?

 You are able to update your password when signed into our website via the 'my details page'. If you experience any issues with this please contact us and our team will work to assist you.

What payment options are there?

 In New Zealand, Health 2000 currently accepts the payments via internet banking, credit/debit card, PayPal, Afterpay, AliPay, WeChat Pay and Laybuy. 
If you are located outside of New Zealand, your payment options will differ depending on your region. Please contact us if you have any questions surrounding this.

How do I know my personal details are safe?

 You can rest assured that Health 2000 implements a variety of security practices to ensure that your information is as safe as possible. To find out more about how we keep your information safe visit our privacy page.

When is my credit/debit card charged?

 Your credit/debit card is charged at the point of ordering at the checkout.
 
I am having issues with a payment made by Laybuy, what do I do?

 Any issues with Laybuy payments must be disputed directly with Laybuy themselves. You are able to contact them via email at support@laybuy.com.
 
Can I order online and collect my order from my local store?

 Yes you can – please see our click and collect page for more information.
 
Where are the orders sent from?

 All orders, including click and collect orders, are sent from the Health 2000 webstore in Hamilton, New Zealand.
 
Can I return or exchange a product bought online?

 Should you wish to return or exchange a product purchased online, please contact our customer services team at info@health2000.co.nz  or via phone at 0508 69 4325 for best advice on how to approach this. 
 
Are your online store prices the same as in your retail shops?

 In most cases, we try to keep our prices consistent across our stores and online shop. Most specials will also be the same. However, there may be some promotions which are exclusive to either our online store, or to our retail store(s).
 
 Where can you deliver my order to? 

 Please see our shipping & delivery page for information.
 
How do I use my online discount code?

 There are several stages throughout the checkout process where you can enter your discount code to receive a discount on your order. Please select the ‘Redeem your voucher’ box where it appears in your cart or in the payment details section during the checkout process and enter your code. Your order should then automatically update with the associated discount applied.
If you have any issues or questions with this please contact us.
 
Can I use a gift voucher from your retail store online?

 Unfortunately this service is not currently available and any gift vouchers received in store can be used in store only.
 
If your question has not been answered in the information supplied on this page, or if you would like any further information about something please contact us.