Frequently asked questions

  

About Health 2000

 

Why should I shop with Health 2000?

First and foremost Health 2000 believes that your health is your most important asset, and we are here to help our customers to improve their health. At Health 2000 we take pride in knowing that we are helping our customers to live a happier, healthier life. We offer a wide range of natural health products to support many health requirements and concerns from well-known and reputable brands and suppliers such as Amazonia, Balance Sports Nutrition, Blackmores, Clinicians, Dolphin Clinic, GO Healthy, Good Health, Horleys, Lifestream, Nature’s Own, Nature’s Way, Naturo Pharm, Nutra-Life, PranaOn, Radiance, Source Naturals, Swisse, Thompson’s, Thursday Plantation, Weleda, Trilogy, Antipodes, Living Nature, The Herb Farm, Sukin, and many more.

 

Does Health 2000 have a loyalty programme?

We sure do! For more information about our loyalty programme please visit our loyalty page. You should soon be able to sign up to this online however, in the meantime, you can sign up via email or in-store.

 

Where is Health 2000 located?

The Health 2000 Support Office and Webstore is located in the Mighty Waikato at 408 Anglesea Street, Hamilton Central.

Health 2000 also has over 65 stores nationwide, you can view our store locations through our store location page.

 

Can you give medical advice?

No. Our staff can assist with product related queries and general health questions and concerns, but we are unable to provide you with medical advice. If you have a product specific question or would like to seek the advice of our online naturopath please email through to naturopath@health2000.co.nz.

 

Does Health 2000 offer special deals and offers?

We sure do! Health 2000 offers specials on a monthly basis. Our monthly specials can be viewed via our specials page, or in our monthly magazine.

 

How do I stay informed about your monthly specials?

You can sign up to our e-newsletters at any time by entering your email address in the box at the bottom of all of our web-pages and selecting “yes, sign me up!”.

Another way to keep informed is to follow us on social media where we share our specials throughout the month.

Find us on Facebook

Find us on Instagram

Find us on Twitter

 

Who are your suppliers?

Health 2000 stocks products through a wide range of suppliers within our industry. We also stock some brands only available to purchase exclusively through Health 2000 in New Zealand such as PranaOn and HealthZone.

 

How can I contact you?

You are able to find our contact details here, or, if you are looking to contact a specific store, you are able to find the associated contact details via the store locations page.

 

Ordering online

 

Are your stock levels on your webstore live?

Unfortunately the stock levels on our website are not live due to the speed at which stock moves in and out of our webstore. Due to the popularity of certain products at certain periods in time this does sometimes result in a short delay on the dispatch of orders that contain these items. In any cases where there is cause for delay our team should be in contact with you to let you know about this.

 

How long should my order take to be delivered and how much does delivery cost?

Please see our shipping and delivery page.

 

Can I use my loyalty card online?

Our team is currently working hard to integrate our loyalty scheme with the online checkout process and we hope to have this up and running over the coming months. In the meantime, once you have placed your online order, please email info@health2000.co.nz with your order number and card number, and we'll add the points from that purchase to your card.

 

If a product that I want is not on your site, can you stock this product?

We are continually adding products to our website, however, if there is a product that you are interested in but cannot find online please contact us at info@health2000.co.nz. Health 2000 has over 70 stores nation-wide and, even if the product you are after is not available online, we may be able to supply the product directly from one of our stores.

 

How do I find out the ingredients of a product?

An ingredient list is available to view under the product information listed on each product page. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients listing to match the product labels where possible.

If you have a sensitivity to any common inactive ingredients used in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to ordering to double check whether the ingredients in the associated products may be suitable for you.

 

How do I review your products?

Product reviews can be completed on the associated product page and we welcome you to review any of the products on our website at any time. Please click on the review message under the product image.

 

How do I make changes to an online order that I have already completed?

Please contact us at info@health2000.co.nz, or via phone if you wish to make any changes to an online order that you have already placed.

 

Can I cancel my online order?

Provided we haven’t shipped your order yet we can cancel it upon your request. If you wish to cancel your order, please ring or email us with your order number as soon as possible.

 

How do I change my online password?

You are able to update your password when signed into our website via the 'my details page'. If you experience any issues with this please contact us and our team will work to assist you.

 

What payment options are there?

Health 2000 currently accepts the following payment via internet banking, credit/debit card, PayPal, and Laybuy. Our team is also currently working to expand our payment options to offer more options to our customers so that you can use what is best for you.

 

How does Laybuy work?

You can find more information on how Laybuy works here.

 

When is my credit/debit card charged?

Your credit/debit card is charged at the point of ordering at the checkout.

 

I am having issues with a payment made by Laybuy, what do I do?

Any issues with Laybuy payments must be disputed directly with Laybuy themselves. You are able to contact them via email at support@laybuy.com.

 

Can I order online and collect my order from my local store?

Yes you can – please see our click and collect page for more information.

 

Where are the orders sent from?

All orders, including click and collect orders, are sent from the Health 2000 Support Office and Webstore in Hamilton, New Zealand.

 

Can I return or exchange a product bought online?

If you do wish to return or exchange a product, please return it to our Webstore at 408 Anglesea Street. Once received, we will be in touch to confirm the refund or exchange details with you. Your return should be eligible for a full credit, provided the product is in a condition suitable for resale. If you are not sure whether you are eligible for a return or exchange please email us with any queries at info@health2000.co.nz.

 

Are your online store prices the same as in your retail shops?

In most cases, we try to keep our prices consistent across our stores and online shop. Most specials will also be the same; however, there may be some promotions which are exclusive to either the online shop, or our retail store(s).

 

Can I have my order sent to my place of work?

Absolutely, your products can be delivered to the place most convenient to you. When you register or place an order you are able to enter the correct delivery details for the address to which you would like your order to be delivered to. We recommend delivery to workplaces if no one will be at home during the day as all orders require a signature unless requested as otherwise.

 

How can I use my online discount code online?

There are several stages throughout the checkout process where you can enter your discount code to receive a discount on your order. Please select the ‘Redeem your voucher’ box where it appears in your cart or in the payment details section during the checkout process and enter your code. Your order should then automatically update with the associated discount applied.

If you have any issues or questions with this please contact us at info@health2000.co.nz or via phone.

 

Can I use a gift voucher from your retail store online?

Unfortunately this service is not currently available and any gift vouchers received in-store can be used in-store only.

 

If your question has not been answered in the information supplied on this page, or if you would like any further information about something please contact us here.