Frequently asked questions

Why should I shop with Health 2000?
First and foremost Health 2000 believes that your health is your most important asset, and we are here to help our customers to improve their health and take pride in knowing that we are helping people to live a happier, healthier life. Health 2000 offers a wide range of natural health products to support many health requirements and concerns from well-known and reputable brands and suppliers such as Amazonia, Balance Sports Nutrition, Blackmores, Clinicians, Dolphin Clinic, GO Healthy, Good Health, Horleys, Lifestream, Nature’s Own, Nature’s Way, Naturo Pharm, Nutra-Life, PranaOn, Radiance, Source Naturals, Swisse, Thompson’s, Thursday Plantation, Weleda, Trilogy, Atipodes, Living Nature, The Herb Farm, Sukin, and many more. 

How long should my order take to be delivered and how much does delivery cost?
Please see the shipping and delivery page.
Can I use my loyalty card online? 
Our team is currently working hard to integrate our loyalty scheme with the online checkout process and we hope to have this up and running over the coming months. In the meantime, once you have placed your online order, please email with your order number and card number, and we'll add the points from that purchase to your card.
Are your stock levels on your webstore live?
Unfortunately the stock levels on our website are not live due to the speed at which stock moves in and out of our webstore. Due to the popularity of certain products at certain periods in time this does sometimes result in a short delay on the dispatch of orders that contain these items. In any cases where there is cause for delay our team should be in contact with you to let you know about this.

If a product that I want is not on your site, can you stock this product?
We are continually adding products to our website, however, if there is a product that you are interested in but cannot find online please contact us at Health 2000 has over 70 stores nation-wide and we may be able to supply the product directly from one of our stores.

Can you give medical advice?
No. Our staff can assist with product related queries and general health questions and concerns, but we are unable to provide you with medical advice. If you have a product specific question or would like to seek the advice of our online naturopath please email through to

How do I find out the ingredients of a product?
Please click on the “Ingredients” tab when you are viewing a product for the list of ingredients. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients  listing to match the product labels where possible.

If you have a sensitivity to any common inactive ingredients used  in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to your ordering to double check for you.

How do I stay informed about new products and special offers?
When you register with us there is an option for you to consent to receive e-newsletter updates from us.  Alternatively you can request an e-newsletter by entering your email address in the appropriate box at  bottom of any page of the website. We currently send out a weekly e-newsletter which will keep you informed on deals and new products. We also have a Facebook page.

Who are your suppliers?
We stock a wide range of quality supplement and natural skin care brands together with some specialty products only available in NZ via Health 2000+ Ltd.

Can I review your products?
Product reviews can be completed on the product page and we welcome you to review any of the products on our website. Please click on the review message under the product image.

How can I contact you?
You can contact us here with any queries relating to our website.

Can I add to an order online I have already completed?
Provided we haven’t shipped your order yet, we can add additional products to your package; however, you will be charged separately for the additional items.

Can I cancel my online order?
Provided we haven’t shipped your order yet we can cancel it. If you wish to cancel your order, please ring or email us with your order number as soon as possible.

How do I change my online password?
Begin to login and enter your username but leave the password box blank and click on “Forgotten Password” and you will be emailed a link to enter a new password.

What payment options are there?
Health 2000 accepts the following payment options for online orders delivered direct to your designated address:
  • Credit/Debit Card (Visa, Mastercard, and American Express),
  • PayPal,
  • Internet Banking, and
  • Laybuy

For click and collect purchases, payments are accepted only by credit/debit card.

When is my credit/debit card charged?
Your credit/debit card is charged at the point of ordering at the checkout.

Can I order online and collect my order from my local store?
Yes you can – please see our click and collect page for more information.

Where are the orders sent from? 
All orders are sent from the Health 2000 Support Office in Hamilton, New Zealand. We work with our stores to ensure we provide the best delivery, so there may be times when a product is dispatched from one of our stores.

Can I return a product bought online?
If you do wish to return a product, you can return it to our dispatch for a full credit, provided the product is in a condition suitable for resale. Please email us for any return details at

Are your online store prices the same as in your retail shops?
In most cases, we try to keep our prices consistent across our stores and online shop. Most specials will also be the same; however, there may be some promotions which are exclusive to either the online shop, or our retail store(s). 

Can I have my order sent to my place of work?
Yes, your  products can be delivered to the place most convenient to  you. When you register or place an order you are able to enter the delivery details which can be different to your contact details. We recommend delivery to workplaces if no one will be at home during the day as all orders require a signature. 

Can I use a gift voucher from your retail store online?
Unfortunately this service is not currently available.