Frequently asked questions


Q. Why should I shop with Health2000?
A. Health2000 offers health products from reputable brands and suppliers such as Amazonia, Balance, Blackmores, Biotrace, Clinicians, Comvita, Dolphin Clinic, Gaspari, GO Healthy, Good Health, Greenridge, Horleys, Lifestream, MICROgenics, Musashi, Muscletech, Mutant, Nature’s Own, Nature’s Way, Naturo Pharm, NFS, Nordic Naturals, Nutra-Life, ProActive Nutrition, Radiance, Red 8, Red Seal, Source Naturals, Swisse, Thompson’s, Thursday Plantation, TJ Clark, Topmark Nutrition, Weleda, and skincare from Trilogy, Antipodes, Living Nature, and Sukin.

Q. How long should my order take to be delivered and how much does delivery cost?
A. We aim to dispatch your products within 1-2 days of receiving your order, and we use an overnight courier to ensure that your goods arrive as soon as possible. All orders should be delivered within 3-5 working days, if there are any delays we will contact you. All New Zealand orders will receive free delivery. International orders are possible, please contact us on info@health2000.co.nz 

Q. If a product that I want is not on your site, can you stock this product?
A. We are continually adding  more products to our website. If there is a product you are interested in but cannot find please contact us as we have 68 stores throughout NZ and may be able to supply the product directly from one of our stores.

Q. Can you give medical advice?
A. We are not able to give medical advice and feel 'remote diagnosis' is not a good idea. All our store staff are available to help with product-related queries in order to give you the best solution for your requirements.  However, if you send us a question to our naturopath via naturopath@health2000.co.nz we can give you general product related advice which may include recommending a visit to your local store for more detailed help.

Q. How do I find out the ingredients of a product?
A. Please click on the “Ingredients” tab when you are viewing a product for the list of ingredients. We rely on our suppliers’ to provide us with ingredient information and may list active ingredients only in some cases.

Inactive ingredients not mentioned may include fillers, tableting, and encapsulating aids. We are working with our suppliers towards providing a full ingredients  listing to match the product labels where possible.

If you have a sensitivity to any common inactive ingredients used  in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), please check the label of your products carefully before opening. Please contact us directly to enquire about the inactive ingredients of any particular product(s) you are interested in and we can contact the manufacturer prior to your ordering to double check for you.

Q. How do I stay informed about new products and special offers?
A. When you register with us there is an option for you to consent to receive e-newsletter updates from us.  Alternatively you can request an e-newsletter by entering your email address in the appropriate box at  bottom of any page of the website. We currently send out a weekly e-newsletter which will keep you informed on deals and new products. We also have a Facebook page. www.facebook.com/Health2000Group.


Q. Do you offer any discount for bulk purchases?
A. If you wish to make a bulk purchase please contact us.

Q. Who are your suppliers?
A. We stock a wide range of quality supplement and natural skin care brands together with some specialty products only available in NZ via Health 2000+ Ltd.

Q. Can I review your products?
A. Product reviews can be completed on the product page and we welcome you to review any of the products on our website. Please click on the Review message under the product image.

Q. How can I contact you?
A. You can contact us here with any queries relating to our website.

Q. Can I add to an order online I have already completed?
A. Provided we haven’t shipped your order yet we can add additional products to your package, however you will be charged separately for the additional items.

Q. Can I cancel my online order?
A. Provided we haven’t shipped your order yet we can cancel it. If you wish to cancel your order, please ring or email us with your order number as soon as possible.

Q. How do I change my online password?
A. Begin to login and enter your username but leave the password box blank and click on “Forgotten Password” and you will be emailed a link to enter a new password.

Q. What payment options are there?
A. The credit cards we accept are American Express, Visa and MasterCard.
You can also pay via direct debit. Simple place an order and select the direct debit payment method and complete the order. An invoice will be generated and sent to your email address with our bank details, which allows you to debit the invoice total into our account. We reconcile payments every week day morning and send goods as soon as the payment and order have cleared. 

Q. How can I pay with a credit card other than Visa or Mastercard?
A. Yes, we have just installed American Express as another payment option. 

Q. When is my credit card charged?
A. Your credit card is charged at the point of ordering at the checkout. You will be advised if your payment was successfully processed.

Q. How much is delivery?
A. We offer free delivery on all New Zealand orders, overseas orders vary depending on the weight and number of items ordered. The freight charge is quoted at the checkout stage of the payment gateway. 

Q. Can I order online and collect my order from my local store?
A. Yes you can. However you must inform us that you wish to pick up and we must first check the store has adequate stock levels. If you do wish to Click'n'Collect from a store, either email us at info@health2000.co.nz or call us on 0508 694325 for us to arrange. Please note this this may take a day and that direct debit payment orders do not clear until overnight. 
 
NB. We are working to develop an automated Click'n'Collect facility that will take care of this automatically. 

Q. Where are the orders sent from?
A. All orders are sent from our Support Office in Hamilton, New Zealand. We work with our stores to ensure we provide the best delivery, so there may be times when a product is dispatched from one of our stores.

Q. Can I return a product bought Online to my local store?
A. Unfortunately this option is not yet available but we are constantly updating our system and we will notify you once this option becomes available. If you do wish to return a product you can return to our dispatch for a full credit, if the product is in an un-used condition. Please email us for any return details at info@health2000.co.nz

Q. Are your online store prices the same as in your retail shops?
A. In most cases we try to keep our prices consistent across our stores and online shop.
Most specials will also be the same, however, there may be some promotions which are exclusive to either the online shop, or in our retail stores.

Q. Can I have my order sent to my place of work?
A. Yes, your  products can be delivered to the place most convenient to  you. When you register or place an order you are able to enter the delivery details which can be different to your contact details. We recommend delivery to workplaces if no one will be at home during the day as all orders require a signature. 

Q. Can I use a gift voucher from your retail store online?
A. Unfortunately this service is not currently available but will be in the future.

 

Q. Can I use my loyalty card online? 
A. At the moment the system does not allow this to happen, but we are working very hard on getting this up and running. If you do have a loyalty card you can email us you card number and order number and we'll insure that your order is registered under your loyalty scheme. You can email us at info@health2000.co.nz